The 4DPortal FAQ is designed to give you quick answers to the most common questions about using the Member Portal. From logging in and resetting your password to downloading product manuals, lodging warranty claims, or finding marketing resources, the FAQ provides step-by-step guidance to help you get the most out of the system. If you can’t find the answer you’re looking for, the FAQ also points you to direct support options so you can resolve issues quickly and keep your projects moving without delay.
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Visit 4dportal.com.au (or your allocated login link) and enter your registered email and password. If it’s your first time logging in, you’ll be prompted to create a secure password.
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On the login screen, click “Forgot Password” and follow the instructions sent to your registered email. If you don’t receive the email, check your spam folder or contact support.
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Once logged in, go to the Resources section. You’ll find installation manuals, technical documents, brochures, and marketing materials, all organised and searchable by product.
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Navigate to the Warranty tab, fill out the online form, and upload any supporting documentation or photos. You’ll receive confirmation once your claim has been submitted.
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Yes. After lodging a claim, you can return to the Warranty tab at any time to see the current status and any updates.
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The 4DPortal is available to approved dealers, installers, and service technicians. Access is role-based, meaning you only see the tools and resources relevant to your business needs.
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Use the search bar at the top of the page to locate files and documents. If you still can’t find what you need, head to the Support section to contact our team directly.